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FAQ's - Browser settings and general questions

Why can't I see the explorer tree in "message templates"?
 
Why can't I view address book integration "help"?
   
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Q: Why can't I see the explorer tree in "message templates"?
A: SMS Office uses Java in some sections of our system such as "Message templates" if you are having troubles using this part of the system it means that java is not enabled in your web browser. please follow the easy steps below to enable java.

  1. Select "Tools" then "internet options" in your browser.
  2. The "Internet Options" window will then open. Select the "security" option tab.
  3. Select the "custom level" button then scroll down to the bottom and ensure that the following options are enabled.
    • Scripting of Java applets.
    • Allow paste operations via script
    • Active scripting.

Q: Why can't I view address book integration "help"?
A: SMS Office uses a popup for importing contacts into your address book, popup blockers such as Norton Internet security will prevent this import window from opening. Please turn off 

 
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