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FAQ's - Operations and System use.

How do I create a SMS Message?
 
How much will my message cost?
   
Quick or bulk SMS?
   
What is the difference between "normal" and "flash" SMS?
   
How long will my message take to be delivered?
   
What is a "Sender ID" and how can I use it?
   
Does SMS Office support Alphanumeric Sender ID's?
   
Why haven't my messages been delivered?
   
Why haven't I received delivery reports for some of my messages?
   
What does an unknown message status mean?
   
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Q: How do I create a SMS message?
A: You first need to login to your SMS Office account, Click here to login. Then select the "Message templates". Select "My Messages" then click the "New" button to create a new Message template.

Q: How much will my message cost?
A: A SMS message will generally cost 1 SMS = 1 credit. The following can effect message costs.

  1. Message Length: If your Message is longer than 160 characters it becomes a 2 part concatenated message. This increases message costs to 1 credit per part.
  2. Destination Network: So networks cost more than 1 credit to send to, please refer to our international coverage chart to find prices to all our destination networks.

Q: Quick or Bulk SMS
A: The uses to quick and Bulk SMS

  1. Quick SMS is used to send a SMS message to a single mobile number
  2. Bulk SMS is used to send a SMS message to 1 or more of your contact lists. this option includes useful functions such as SMS Merge that allow you to send out personalised SMS messages.

Q: What is the difference between flash and normal SMS?
A: The differences between "normal" and "flash" SMS are:

  1. Normal SMS: sends a standard SMS message to the mobile number.
  2. Flash SMS: sends a flash SMS message to recipients mobile phone, instead of the message going to the phone inbox it gets displayed directly onto the screen.

Q: How long will my message take to be delivered?
A: Typically messages are delivered within 3 minutes.

Q: What is a "Sender ID" and how can I use it?
A: When a message arrives on a persons mobile phone, the "Sender ID" is the ID of the send of the message. By default it is the mobile number that you registered on SMS Office with. You can however change this manually if you wish.

Q: Does SMS Office support alphanumeric Sender ID's?
A: Yes, but this feature is not available to all destination networks.

Q: Why haven't my messages been delivered?
A: There are various reasons for messages not being delivered;

  1. The destination network is not supported by SMS Office, please refer to our international cover chart to check routable networks.
  2. The mobile phone of the recipient may be out of network coverage or switched off.

Q: Why haven't I received delivery reports for some of my messages?
A: Delivery status reports are not supported by all destination networks.

Q: What does an unknown message status mean?
A: An unknown status is shown by the system when no delivery report has been received by the destination network.


 
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